top of page

Information & Downloads

FAQ
Caring for your pieces
Caring for your pieces......

My silver has gone black - Why?

Click on the logo to the left to follow this link to the Guild of Jewellery Designers and an interesting piece by Written by Toni Hardwick - Grounded Soul Jewellery.​

Care for your horse hair jewellery:

The horse hair in your braid is just clean hair. It has no special coating or treatment and therefore it should be treated in the same way as you would any other hair:

  • avoid abrasive situations or material

  • it can get wet but if it does then let it dry naturally

If you have a problem with your piece please do get in touch as there may be a way of rescuing it even if it means removing a section.

Care for your resin jewellery:

The resin which I use is jewellery grade epoxy resin and is pretty hard wearing but it’s not indestructible so here are a few pointers to keep it looking it’s best (if you have more suggestions please let me know and I’ll update the information):

  • If it looks a little dull

    • all it usually takes is polishing with a soft cloth

    • if your jewellery needs more than just a polish then mild soap and water are fine but make sure that you dry it thoroughly with a soft cloth

  • Avoid commercial jewellery cleaners as some can discolour or dissolve the resin

  • Don’t use rough or abrasive materials

  • Resin can get scratched if it’s in contact with abrasive materials or other items such as keys when it’s in a key ring.

  • Excessive heat, light or moisture can damage or even discolour resin. Normal wear shouldn’t cause problems but avoid leaving it in direct sunlight

  • Wearing your silver jewellery can help to keep it shiny as you will continually wear the tarnish away

Please reload

T&Cs
Terms & Conditions:

  • Hold Your Horse cannot be held responsible for items lost or damaged in the post - Items will be sent to you using the postal service which you select during check out.

  • A minimum of 50% of the cost of an order is payable when the order is placed, with the remainder due on completion.

  • Any hair remaining when a piece is finished will be returned if requested on the original order.

  • ​Once an order is placed Hold Your Horse must receive the items to be included, e.g. hair, ashes, teeth, within 3 calendar months of the order being placed

Returns & Refunds:

  • As the pieces are all made to order refunds will only be made if the item is faulty

  • If an item is faulty please contact me before returning.

  • Refunds will only be given if the fault cannot be rectified.

Payments

By credit or debit card or PayPal account:

  • Payment can be made through the website using any credit or debit card or PayPal account. You do not have to have a PayPal account – just follow the non-account instructions

By cheque:

  • I am happy to accept cheques made payable to ‘L D Farrington’ – note that the time taken for the cheque to clear will add time before I commence work on your order.

By BACS - bank transfer

  • Just contact me for details

Postage & Packing:

Costs:

  • Completed pieces will be sent by Royal Mail according to the selection which you make during check out.

  • Postage & Packing cost is not included in the prices quoted on the website as the cost of postage is determined by the value of the whole package.

Delivery:

  • The time from receiving your order to completion and posting is normally 2 to 4 weeks. At busier times, such as Christmas, this can be 4 to 6 weeks. If you need your order for a specific date please do let me know when you place your order or get in touch.

  • If you need your order in less than 2 to 4 weeks do get in touch as it may be possible, depending on how busy I am.

bottom of page