Information & Downloads

Covid-19 notice:
  • Myself and my family are currently fit and well and I will continue to work unless circumstances change.

  • I do have a reasonable stock of materials and my suppliers are currently working so I don’t anticipate any problems at the moment.

  • I am following the government guidelines on hand washing and social distancing.

  • For yours and my safety please do not hand deliver items, unless by prior arrangement.

  • I am only posting once a week.

  • When hair etc. arrives, and I have checked which order / enquiry it is for, it is set aside for at least 72 hours before I proceed with the order .

 
 

Frequently asked questions

How long does it take to have a piece made?


It normally takes 2 - 5 weeks from the time that I receive the hair to completion, but it is longer at busy periods such as Christmas. If a piece requires hallmarking it is normally 3 - 6 weeks - see assay office dealer notice for details. ** there may be delays due to reduced posting - as of 01/06/2020 I am only posting items once a week (usually Thursday or Friday) **




How much hair do I need?


The hair which I will use needs to be the same length, to avoid stray ends which would make a piece uncomfortable to wear, so if you can get rid of the shorter ones that would be a big help and also ensures that you have enough hairs for the braid. Length of hair needed and thickness needed: General guide for the length of hair needed - the length that you want the finished braid plus at least 8 inches / 20cm For a square or round braid bracelet 18-20 inches / 45-50cm 1½ pencils thick For a double wrap square or round braid bracelet or necklace 28-30 inches / 71-76cm 2 pencils thick For a square or round braid for a loop to go on a key-ring, bookmark or necklace 12 inches / 30cm 1½ pencils thick




Can you make a piece from the hair from my horse or pet?


Most of my pieces are worked using hair from my customer's horse or pet, although I can often get hair to make a piece if you don't have your own.




Can I have ashes in piece of jewellery?


The answer is definately yes. Most of the resin pieces can be worked to include ashes - a number of the pictures of samples include ashes.




Can any hair be used in resin jewellery?


Almost any hair works well in resin jewellery. The exception is white hair. Most hair that is white normally contains no pigment and therefore when it is added to resin it turns translucent.




Where do I send the hair etc?


Send the hair to 8 Brook Hollow Bridgnorth Shropshire WV16 4 SG




How do I measure for a bracelet?


A. Measure a bracelet that you know fits.

B. Use a flexible tape measure, or something similar, and measure where you would normally wear a bracelet.

Decide what sort of fit you prefer add on the following to adjust the measurement:

- Snug – add 0.25 to 0.5 inches / 0.6 to 1.3 cm

- Normal – add 0.75 to 1 inch / 1.9 to 2.5 cm

- Loose – add 1.25 inch / 3.2 cm




How do I cut and prepare the hair for a braid?


The hair needs to be as long as possible - the shortest hairs will determine the length of braid that can be made

  • if you cut it from the back of the dock and in small sections it is less noticeable
  • wash the hair in ordinary shampoo or even washing up liquid but definitely no conditioner please (I will wash the hair if you want me to but it does cost extra (see the order form for details)
  • make sure that the hair is completely dry before packaging and sent it to me.




I'd like a bracelet but don't have enough hair. Can you do anything?


It may be possible to do a short braid and then make the rest of the bracelet with Sterling Silver chain. If there isn't enough to braid I can set the hair in resin within a bracelet.




Is everything handmade?


I make all of the braids myself and I prepare and set the resin myself. A lot of my rings and findings are from UK suppliers but I do adjust them for my designs. The range where the silverwork is made by me is continally growing. If you would like to know about a specific piece then just get in touch.





 
Caring for your pieces......

My silver has gone black - Why?

Click on the logo to the left to follow this link to the Guild of Jewellery Designers and an interesting piece by Written by Toni Hardwick - Grounded Soul Jewellery.

Care for your horse hair jewellery:

The horse hair in your braid is just clean hair. It has no special coating or treatment and therefore it should be treated in the same way as you would any other hair:

  • avoid abrasive situations or material

  • it can get wet but if it does then let it dry naturally

If you have a problem with your piece please do get in touch as there may be a way of rescuing it even if it means removing a section.

Care for your resin jewellery:

The resin which I use is jewellery grade epoxy resin and is pretty hard wearing but it’s not indestructible so here are a few pointers to keep it looking it’s best (if you have more suggestions please let me know and I’ll update the information):

  • If it looks a little dull

    • all it usually takes is polishing with a soft cloth

    • if your jewellery needs more than just a polish then mild soap and water are fine but make sure that you dry it thoroughly with a soft cloth

  • Avoid commercial jewellery cleaners as some can discolour or dissolve the resin

  • Don’t use rough or abrasive materials

  • Resin can get scratched if it’s in contact with abrasive materials or other items such as keys when it’s in a key ring.

  • Excessive heat, light or moisture can damage or even discolour resin. Normal wear shouldn’t cause problems but avoid leaving it in direct sunlight

  • Wearing your silver jewellery can help to keep it shiny as you will continually wear the tarnish away

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Terms & Conditions:
  • Hold Your Horse cannot be held responsible for items lost or damaged in the post - Items will be sent to you using the postal service which you select during check out.

  • A minimum of 50% of the cost of an order is payable when the order is placed, with the remainder due on completion.

  • Any hair remaining when a piece is finished will be returned if requested on the original order.

Returns & Refunds:
  • As the pieces are all made to order refunds will only be made if the item is faulty

  • If an item is faulty please contact me before returning.

  • Refunds will only be given if the fault cannot be rectified.

Payments

By credit or debit card or PayPal account:

  • Payment can be made through the website using any credit or debit card or PayPal account. You do not have to have a PayPal account – just follow the non-account instructions

By cheque:

  • I am happy to accept cheques made payable to ‘L D Farrington’ – note that the time taken for the cheque to clear will add time before I commence work on your order.

By BACS - bank transfer

  • Just contact me for details

Postage & Packing:

Costs:

  • Completed pieces will be sent by Royal Mail according to the selection which you make during check out.

  • Postage & Packing cost is not included in the prices quoted on the website as the cost of postage is determined by the value of the whole package.

Delivery:

  • The time from receiving your order to completion and posting is normally 2 to 4 weeks. At busier times, such as Christmas, this can be 4 to 6 weeks. If you need your order for a specific date please do let me know when you place your order or get in touch.

  • If you need your order in less than 2 to 4 weeks do get in touch as it may be possible, depending on how busy I am.

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Downloadable copy of T&Cs

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